We are not a cleaning franchise…
After talking to scores of facility managers over the years, one question that regularly pops up is this: “Are you a franchise company?”
Now why is such a question raised so frequently? It seems that many companies have had an unpleasant experience with cleaning franchises. But why is this often the case? And in what instances does using a franchise make sense? What are the benefits of a locally owned, independent janitorial company?
Why franchises often aren’t a good choice for your janitorial
For better or worse, many franchise owners didn’t have the ability or means to enter the business independently. A franchise offers systems, processes, and helps with growth.
But there are some potential risks for the companies who will hire them. Here are a few:
- The reputation of the franchise company is not always reflective of the quality of the franchisee.
- Franchises offer an easy way to get into the business and promises of good returns. This increases the likelihood that many franchisees will start but not become a solid, reputable cleaning company.
- Given the number of franchise companies, the ratio of good/bad contractors is low.
- Some franchisees use 1,099 employees, which means they are subcontracting the work and not maintaining control.
When does a cleaning franchise make sense for you?
There are instances where a cleaning franchise might make the most sense for your facility.
First, cleaning franchises often excel at cleaning very small facilities. This is where they typically get started and can do the work cheaper than many competitors.
Second, cleaning franchises make sense if you have multiple facilities spread out over several cities. If there are multiple franchises of the same company, they can often partner together to service the various buildings.
Finally, there are some good, established franchise companies. These may be harder to find as you sift through the various franchises, but we want to acknowledge that they do exist.
The benefits of a locally owned, independent janitorial company
There are numerous benefits to a reputable, independently owned cleaning company. Here are a few that you should consider:
- Control – Non-franchise cleaning companies have greater control and oversight, leading to stronger quality control practices.
- Capacity – While franchises often tout the size of the franchise, it is independent companies that clean most of the larger, more complex facilities. They typically have greater financial and people resources than their franchise counterparts.
- Competitive Pricing – Independently owned companies do not pay franchise fees. Therefore, they can keep costs lower, especially on larger accounts.
- Customization – A locally-owned cleaning company does not have to offer a cookie-cutter approach. They can customize the services, systems, and processes to meet your specific needs.
To recap, there are advantages and disadvantages to using a cleaning franchise. Consider the unique needs and goals of your facility, along with some of the pros and cons listed above, and you will be in a better position to select the right janitorial company for your facility.