Our people stay with us
– and you – for the long haul.
Juniper boasts a turnover rate that’s 90% less than the national industry average. That’s because we treat our employees like family, with good pay and benefits, professional development, flexibility, and the personal connection that makes everyone love their jobs. Many of our people have made their whole careers at Juniper. That’s why they take such pride in their work, and why you won’t see a revolving door of unfamiliar faces coming to your workplace.
Who is Juniper Cleaning?
From humble beginnings in 1993, Juniper Cleaning has grown to become one of Orange County’s most sought after providers of cleaning services. The source of our success is simple; we value the work we do and we do it right. We’re so good, other cleaning companies have even outsourced to us to bring their contracts up to good standing! Learn more about us here.
Why shouldI choose Juniper Cleaning?
With decades of experience and very low client turn over rates, Juniper Cleaning is a clear choice. We provide a comprehensive range of services to address all your cleaning needs, and offer you 24-hour support and OSHA compliance. Read more about us here!
Do you have 24 hour support?
Yes! Please contact us here.
Do you guarantee your services?
Yes! We guarantee that you will love our work. Our company values are honesty, quality and efficiency, and it means everything to us to uphold these values at all times. But if for some reason you experience a problem or are not completely satisfied with your service, simply contact us and we will do everything in our power to make you happy again.
What is the list of cleaning services you offer?
For a complete list of services we offer, please refer to our Services page here.
Can you help with special event preparation cleanup?
Absolutely! We’d be delighted to help you clean up in preparation for an event, or to clean it up afterwards! From special events in the corporate world, to residential move-ins and move-outs, we’re happy to address all of your cleaning needs.
What is your complaint investigation process?
Our complaint investigation process is thorough and designed to maintain the highest standards of service. We appreciate your participation in this process. Here are the steps we follow:
- Receipt of Complaint: Upon receiving a complaint, we immediately log it into our customer service software. This ensures your complaint is duty noted, tracked, and managed until the issue is resolved.
- Information Gathering: We may reach out to you to gather more details about the situation. This includes specifics about the area, the time the issue was noticed, and whether this is a recurring problem or a one-time incident.
- Investigation: We conduct a comprehensive investigation using the provided details. This typically involves performing an on-site inspection, speaking with the cleaning staff involved, and assessing the equipment and cleaning materials used.
- Feedback and Corrective Action: Based on our investigation, we provide specific feedback to the relevant staff. This feedback directly contributes to corrective actions and the improvement of our services. In some instances, we may need to implement new training procedures or revise our protocols to prevent the issue from reoccurring.
- Solution and Client Follow-Up: Once we’ve addressed the issue and implemented necessary changes, we track the situation in our software as ‘resolved’. However, our process doesn’t end here. We make it a point to follow up with you to ensure the solution is satisfactory and that no further issues have arisen.
We understand that providing detailed information may sometimes be inconvenient, but your input is vital to us in delivering a high-quality service.
Get A Free Quote Today!
Call Us (949) 440-1195
We believe accountability matters as much as cleanliness
Transparency
We’re upfront and clear about our services and prices, so you always know exactly what to expect. On our periodic on-site walk-throughs, we will conduct an honest review of our performance right in front of you, and make any improvements necessary.
Quality Control
Everything we do is in-house; we never outsource your business to 3rd party cleaners. We work directly with you and respond to your needs, so you can rely on receiving consistent, high-quality service.
Efficiency
Our years of experience with workplaces just like yours means we’re able to avoid wasted hours, personnel, and products. We also customize our cleaning programs to your specific needs, whatever they may be. All this enables us to offer maximum efficiency at a minimum price-tag!
